Welcome to goyals.shop. By accessing or using our website, store services, or placing any order with us, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

If you do not agree with any part of these terms, you should not use our website or services.

1. About Us

goyals.shop is a kirana and household grocery store serving customers with packaged food items, daily-use essentials, and household goods. We do not deal in fresh items like fruits, vegetables, milk, or dairy products.

These terms apply to all visitors, customers, and users of our website and services.

2. Use of Website

By using this website, you agree that:

• You will use the website only for lawful purposes.

• You will not attempt to harm, hack, or misuse the website or its content.

• You will not use the website for any fraudulent, illegal, or abusive activity.

• You are responsible for maintaining the confidentiality of any account or order information, if applicable.

We reserve the right to restrict or terminate access to the website if any misuse is detected.

3. Product Information

• We try our best to display accurate product information, descriptions, and prices.

• Product images are for representation purposes only. Actual packaging or appearance may vary.

• We reserve the right to change product prices, availability, or specifications at any time without prior notice.

• All products are subject to availability and stock.

4. Orders and Acceptance

• Placing an order on our website or through our store means you agree to buy the product at the mentioned price.

• We reserve the right to accept or reject any order at our discretion.

• An order may be cancelled if:

  • The product is out of stock

  • There is an error in pricing or product information

  • The order appears suspicious or fraudulent

5. Pricing and Payment

• All prices are shown in Indian Rupees (INR) unless stated otherwise.

• Prices may change without prior notice.

• Payment must be made in full before or at the time of delivery/pickup, as applicable.

• We are not responsible for any payment gateway or bank-related failures or delays.

6. Delivery and Pickup

• Delivery timelines provided are only estimates and not guaranteed.

• Delays due to traffic, weather, technical issues, or unforeseen circumstances shall not make us liable.

• The customer is responsible for providing correct delivery details.

• If delivery fails due to incorrect address or unavailability of the customer, additional charges may apply.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy page. By using our services, you agree to those terms as well.

8. Quality and Warranty Disclaimer

• We sell products in sealed, company-packed condition as received from brands or distributors.

• We do not provide any additional warranty beyond what the manufacturer offers.

• Any manufacturing defect, quality issue, or expiry-related concern must be raised directly with the brand or as per our return policy.

9. Limitation of Liability

To the maximum extent permitted by law:

• goyals.shop shall not be liable for any indirect, incidental, special, or consequential damages.

• We are not responsible for:

  • Any loss due to delay or non-availability of products

  • Any technical issue with the website

  • Any misuse of products purchased from us

Our total liability, if any, shall never exceed the value of the order placed.

10. Intellectual Property

• All content on this website including text, images, logos, design, and layout is the property of goyals.shop.

• You may not copy, reproduce, or use any content without written permission.

11. Third-Party Links

Our website may contain links to third-party websites. We:

• Do not control these websites

• Are not responsible for their content, policies, or services

• Visiting them is at your own risk

12. Account and User Responsibility (If Applicable)

If you create an account on our website:

• You are responsible for all activities done using your account

• You must provide accurate and up-to-date information

• We reserve the right to suspend or delete any account without notice if misuse is found

13. Termination of Service

We reserve the right to:

• Suspend or terminate any user’s access

• Cancel any order

• Block access to the website

…without prior notice if we believe our terms are being violated.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts in Delhi NCR / Uttar Pradesh.

15. Changes to These Terms

• We may update or modify these Terms & Conditions at any time without prior notice.

• It is your responsibility to review this page periodically.

• Continued use of the website means you accept the updated terms.

16. Contact Us

For any questions regarding these Terms & Conditions, you can contact us through our website or at our store:

goyals.shop
Your trusted neighborhood kirana store