Last updated: 25, Jan 2026

At Goyals.shop, we are committed to providing genuine products and a satisfying shopping experience. Please read this Return & Refund Policy carefully to understand the rules and conditions under which returns, replacements, and refunds are accepted.

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1. General Policy

Due to the nature of grocery, kirana, and daily-use household products, all sales are considered final unless the product delivered is:

• Damaged,

• Defective,

• Expired, or

• Incorrect (wrong item delivered).

We do not accept returns or refunds for reasons such as change of mind, taste preference, or no longer needing the product.

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2. Eligible Items for Return or Replacement

You may request a return or replacement only if:

• The item is damaged during delivery, or

• The item is manufacturing defective, or

• The item is expired at the time of delivery, or

• The wrong item was delivered.

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3. Items Not Eligible for Return or Refund

The following items are not eligible for return or refund:

• Opened, used, or partially consumed products

• Products without original packaging or seal

• Perishable or consumable goods once opened

• Items damaged due to misuse, mishandling, or improper storage

• Any product returned without prior approval

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4. Return Request Time Limit

You must raise a return or replacement request within:

24 hours of delivery or purchase

Requests made after this period may not be accepted.

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5. How to Request a Return or Refund

To request a return or replacement, please contact us with:

• Your order or bill details

• Clear photos or video of the damaged / wrong / defective product

You can contact us through the contact details available on our website.

Our team will review your request and inform you of the next steps.

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6. Inspection & Approval

Once your request is received:

• We may inspect the product or ask for additional proof.

• If approved, we will either:

  • Replace the product, or

  • Issue a refund, or

  • Provide store credit (as applicable).

Our decision will be final and binding.

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7. Refund Method

If a refund is approved:

• It will be processed using the same payment method used during purchase, or

• Via another suitable method decided by us.

Refund processing time may take 5 to 10 business days, depending on your bank or payment provider.

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8. Replacement Policy

If replacement is approved:

• The replacement will be provided subject to stock availability.

• If the product is not available, a refund or store credit may be issued.

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9. Cancellation Policy

• Orders once packed or dispatched cannot be cancelled.

• If cancellation is allowed before dispatch, any payment gateway or processing charges may be deducted.

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10. Abuse of Policy

We reserve the right to:

• Refuse returns or refunds if we detect misuse or abuse of this policy.

• Block or restrict customers who repeatedly misuse the return system.

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11. Final Authority

Goyals.shop reserves the right to:

• Modify this policy at any time without prior notice.

• Make the final decision in all return, refund, and replacement cases.

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12. Contact Us

For any questions regarding this policy, please contact us through the details mentioned on our website.